Health Services Care Coordinator (Posted 7/25/24)

Purpose: The Health Services Care Coordinator receives intake calls, provides information, schedules visits, and manages referrals to both inter- and intra-agency resources. The Care Coordinator works collaboratively with the agency staff to ensure that clients’ needs are addressed, and that supportive documentation is completed in a timely manner. This work is done in support of Enable’s mission, and within the guidelines of Enable’s policies and procedures.

ESSENTIAL DUTIES

Outreach Activities
Work within the community is designed to identify at-risk persons, determining their eligibility and need for health, wellness, and social support services, as well as care management. Additionally, plan, organize and facilitate health fairs in underserved areas.

Screening
Conduct a preliminary assessment of the client’s circumstances and resources. This assessment may be by phone or in person.

Home Visits
Perform home visits to conduct assessments of clients for safety, support systems, physical and emotional well-being, financial stability, substance abuse, etc., in accordance with and support of Enable’s mission to provide monitoring of individual/familial situations and provide appropriate and effective intervention for their well-being if needed.

Service Arrangements
Contact and/or put the client in touch with both formal and informal providers to arrange services specified in the plan. This may include, but is not limited to, support provided to clients during the application process for food assistance, voucher assistance, transportation needs, etc.

Ongoing Monitoring

• Provide case management and care coordination; building effective client relationships; assisting persons with processing information and resolving personal issues; providing education and linking clients to local community resources; managing crises, etc.
• Modify the care plan as needed.

Documentation

• Compile monthly reports and make available to the Executive Director, per guidelines provided
• Maintain updated records and client records that support Enable’s need to demonstrate the efficacy of the agency’s health services to funding providers and the community at large.
• Collaborate with Enable staff to update the agency’s, especially Safety Net’s, policies and operating procedures, as needed.

Outcome Measures

• Make home visits as required by workload, within the scope of this position, and at the direction of the Executive Director.
• Complete outcome measurement tools that demonstrate Enable’s ability to carry out its mission and support the documentation requirements from funding providers.
• Orient, manage and supervise student interns, volunteers and others per agency policies and procedures and/or within academic curriculum guidelines.
• Collaborate with other Enable staff members and with outside resources to achieve the goals established for each client.
• Respond to inquiry calls; assist each caller in a professional and compassionate manner and link to community resources.
• Communicate with referrers and other community resources as necessary to improve knowledge of community-wide services to better serve Enable’s population.
• Meet regularly with the Executive Director to review client status and to ensure that services are being provided as planned.
• Contribute to staff meetings in a productive manner and participate in community-based meetings and/or elder care events as requested, to develop relationships with referrers and other community resources, and for the good of the agency.
• Gather necessary data and calculations for Grants Coordinator for major grants, 6-month and annual reports for funders such as United Way of Madison County, Alpha Foundation, etc., as directed by Executive Director and/or Grants Coordinator.
• Performs other duties as assigned by Executive Director

QUALIFICATIONS

Education/Experience

• Bachelor’s Degree, Master’s Degree preferred, in Social Work or Health Care Management
• Minimum 1 year experience in a health care or community services environment
• Previous volunteer or paid work experience in a non-profit agency preferred

Knowledge

• High level of proficiency or expert knowledge of Microsoft Office, FileMaker Pro, and Mac-OS systems
• Proficient knowledge of how to operate standard office technology (computers, teleconferencing technology, projectors, copiers)

Skills
The incumbent must demonstrate the following abilities:

• Effective communication and interpersonal skills
• Superior organization and time-management skills
• Successfully manage complex projects; prioritize and handle multiple tasks for multiple projects
• Strong logic and problem-solving skills
• Exceptional attention-to-detail, particularly with documentation
• Interact with diverse groups of people
• Complete a heavy workload in established time frames
• Work well in a fast-paced environment
• Committed to Enable’s Mission

Attributes
The incumbent must possess the following personal attributes:

• Creative and open-minded
• Possess a keen business sense
• Honest and trustworthy
• Desire and ability to learn
• Self-motivation
• Autonomous
• Strong work ethic
• Likability and Team-Oriented
• Competent
• Dependable
• Respectful
• Adaptability
• Positive Attitude

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As the Care Coordinator generally works inside/outside of office environment, incumbent may be in stationary position 50% of the time. Incumbent also will be required to perform job duties outside of typical office setting, that may have the following physical demands:

• climbing, ascending or descending stairs, ramps, and the like, using feet and legs and/or hands and arms;
• balancing and maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces;
• position self to stooping, kneeling, crouching and bending body downward and forward by bending spine at the waist, at the legs and knees
• reaching and extending hands and arms in any direction; lifting, grasping, pushing, pulling and using upper extremities to press against or pull something with steady force to thrust forward or haul objects in sustained motion;
• standing, particularly for sustained periods of time; walking, moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another;
• expressing or exchanging ideas by means of spoken word, perceiving the nature of sounds at normal speaking levels with or without corrections. Ability to receive detailed information through oral communication;
• exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects;
• having close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes; is required to have visual acuity to operate motor vehicles and/or heavy equipment; and to determine the accuracy, neatness, and thoroughness of the work assigned.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work is performed primarily in an office setting, in which reasonable attention to the health, safety and comfort of employees has been addressed.
• The noise level may be moderate at times and there may be distractions.
• An elevator is available but may on occasion be non-functioning.
• Frequently, this work is performed in client homes or other community locations and traveling in a car. The work environment of client homes cannot be controlled; the Care Coordinator may encounter variations in the temperature and/or noise level, presence of unknown and/or domestic animals, presence of unknown individuals, changing hygiene conditions, and/or other variables that may not be anticipated. The employee should be aware of and agree to these conditions prior to accepting this position.
• The employee must be able to provide personal transportation for work-related travel within the agency’s service area. 
• The employee may travel outside of the service area, and this may include rare to infrequent overnight travel.

WORK SCHEDULE
Regular office hours are Monday through Friday from 8 AM to 4:30 PM. Work schedules may need to be adjusted from time to time to meet the needs of the agency and the clients it serves, at the request of the Executive Director.

BENEFITS

• Dental Insurance
• Health Insurance
• Paid time off
• Paid holidays
• Retirement plan

COMPENSATION
$46,800 – $60,000

Please submit resumes to Info@EnableMadisonCounty.Org. Applications will be accepted until position is filled.